topic Can I order a second phone number and eSim? in Tech Support

Can I order a second phone number and eSim?

sus_t_outwest — Mon, 30 Sep 2024 16:26:29 GMT

I want to add a second number to my account, and use an eSim with it.

I can't see the option to choose "eSim" during the purchase journey, as described here:

(it is just asking for a delivery address, etc)

Neither can I find the option on My O2 to "request an eSim at any time", even for my existing number as described here:

Is it me, or are these guides out of date in some way? Is this no longer possible?

MI5 — Mon, 30 Sep 2024 16:30:44 GMT

O2 recently removed the esim option from MyO2 due to fraud, apparently.

You now have to request an esim from customer service and they will push it through to your MyO2 to install it.

sus_t_outwest — Tue, 01 Oct 2024 18:34:27 GMT

Well that explains the missing eSim stuff in the UI. Thanks!

They should really update their guides!!!

MI5 — Tue, 01 Oct 2024 19:03:55 GMT

They will do...... in a few years time.