topic Re: O2 SA - compatible device but SIM too old? in Tech Support

O2 SA - compatible device but SIM too old?

lot1040 — Fri, 27 Sep 2024 12:14:17 GMT

I'm writing this here because I honestly can't find a way to get in touch with O2 that doesn't involve calling or an AI bot. How do I get a new SIM sent out so I can try O2 SA? The SIM is currently in a Samsung A15 5G but there's no option to enable it.

Re: O2 SA - compatible device but SIM too old?

MI5 — Fri, 27 Sep 2024 12:18:45 GMT

@lot1040

You need a new physical sim. Not working with esim yet IIRC.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

But, your old sim will be disconnected immediately the order is placed.

To avoid this, go in store with photo ID.

Re: O2 SA - compatible device but SIM too old?

lot1040 — Fri, 27 Sep 2024 12:44:09 GMT

OK, that sounds reasonable! I'm not too far from an O2 store so that sounds like the best option. Thanks