topic Re: Barnes West London on going mast issue in Tech Support

Barnes West London on going mast issue

MarkP1 — Sat, 21 Sep 2024 09:37:04 GMT

It is over a week that there is no phone signal in my house SW13 address How can we escalate this?

Re: Barnes West London on going mast issue

japitts — Sat, 21 Sep 2024 10:55:06 GMT

If there's a recognised network fault on a particular site or in a given area, that will be being dealt with already.

Re: Barnes West London on going mast issue

pgn — Sat, 21 Sep 2024 11:58:14 GMT

And to add to the advice above, you can check if O2 know about the fault by using the network status checker as referenced in here, @MarkP1

"SW13 0AB

Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers will be on the case already, and your service might come and go until we fix it. Just so you know, from Monday 30 September 2024 we’ll also be carrying out work with the aim to improve our network service in this area. We’re sorry if your service is affected while we work – we’ll do our best to minimise any impact."

Good luck!

Re: Barnes West London on going mast issue

Bambino — Sat, 21 Sep 2024 13:10:36 GMT

@MarkP1 Use Wi-Fi calling while you're waiting for the issue to be resolved:

WiFi and 4G Calling: Everything You Need To Know (o2.co.uk)

Re: Barnes West London on going mast issue

Oxonian — Sun, 22 Sep 2024 16:17:38 GMT

This is a really useful tool @MarkP1 :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network