topic Re: Move eSIM to new phone in Tech Support

Move eSIM to new phone

JSH2644 — Tue, 27 Aug 2024 17:19:17 GMT

Hi,

I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however because it was expecting me to scan a QR code which I don’t have. Am I missing something obvious?

Re: Move eSIM to new phone

madasaf1sh — Tue, 27 Aug 2024 17:27:56 GMT

@JSH2644

You need to do it as a copy from the old phone to the new phone, and it should bring across the esim, if you are doing it as a new device, then you will need to either go into store with a Photo ID and get a new esim pack or call o2

My advice stick to plastic sims, as that way you won't have all these problems and to be honest it makes switching phones so much easier..

Re: Move eSIM to new phone

JSH2644 — Tue, 27 Aug 2024 17:41:30 GMT

I’m not sure what you mean by doing it as a copy. Either way, I’ve set up my new phone now by transferring everything over when setting up, just couldn’t do the eSIM. I wish I had went with a physical sim now though.

Re: Move eSIM to new phone

MI5 — Tue, 27 Aug 2024 18:01:06 GMT

You can't copy an esim @JSH2644 so I'm not sure either.

esims aren't transferrable between devices, so your only option is a new esim pack from O2.

Re: Move eSIM to new phone

JSH2644 — Tue, 27 Aug 2024 18:24:16 GMT

How can I get a new esim pack?

Re: Move eSIM to new phone

MI5 — Tue, 27 Aug 2024 18:48:13 GMT

@JSH2644

Either in store (take photo ID) or by calling O2

Re: Move eSIM to new phone

Enlli — Tue, 27 Aug 2024 18:58:12 GMT

This worked for me last year when moving handsets. Of course they may have changed things

Re: Move eSIM to new phone

Weehaggis — Tue, 10 Sep 2024 22:17:47 GMT

Why don't O2 allow you to use the phone’s own mechanism for transferring esims between phones? Eg Samsung supports the secure transfer of an esim from your old phone your new one, as long as both phones on current OS versions. From what I’m reading here, O2 appear to be insisting on tired old snail mail tech to transfer your esim.

Re: Move eSIM to new phone

Weehaggis — Wed, 11 Sep 2024 13:29:09 GMT

Yes you can. Both Apple and Samsung have features to allow transfer of esims between their phones. Its only O2 blocking it.

Re: Move eSIM to new phone

MI5 — Wed, 11 Sep 2024 13:40:03 GMT

@Weehaggis wrote:
Yes you can. Both Apple and Samsung have features to allow transfer of esims between their phones. Its only O2 blocking it.

Obviously I was talking about O2 as this is an O2 forum.

Re: Move eSIM to new phone

Nutronic — Thu, 02 Oct 2025 20:28:51 GMT

How do you get that request button?

I am not seeing it.

In the activate sim theres one there which I assume is the plastic one I used to use before I switched to esim.

Re: Move eSIM to new phone

MI5 — Thu, 02 Oct 2025 21:25:16 GMT

@Nutronic wrote:
How do you get that request button?
I am not seeing it.

Since removed by O2 @Nutronic

All designed to make it all the more difficult (for scammers) and infuriating (for customers).