https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745521#M52172 <P>Does the phone show network coverage?</P> Fri, 06 Sep 2024 14:27:10 GMT japitts 2024-09-06T14:27:10Z https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745439#M52164 <P>Hi I upgraded my phone to the 13 last month and my phone will not allow me to send text messages or make phone calls&nbsp;</P> Fri, 06 Sep 2024 11:25:54 GMT https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745439#M52164 Emma_2163 2024-09-06T11:25:54Z https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745442#M52165 <P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this<BR />or give them a call on 202 &nbsp;or 0344 809 0202</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 06 Sep 2024 11:42:36 GMT https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745442#M52165 jonsie 2024-09-06T11:42:36Z https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745477#M52170 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5656717">@Emma_2163</a>&nbsp;</P><P>You need to use your old sim in the new phone or do a sim swap to use a new one.</P><P><LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;or do itb in your MyO2.</P> Fri, 06 Sep 2024 13:02:42 GMT https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745477#M52170 MI5 2024-09-06T13:02:42Z https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745521#M52172 <P>Does the phone show network coverage?</P> Fri, 06 Sep 2024 14:27:10 GMT https://community.o2.co.uk/t5/Tech-Support/Phone-won-t-make-calls/m-p/1745521#M52172 japitts 2024-09-06T14:27:10Z