topic Re: Mobile connection issues at home in Tech Support

Mobile connection issues at home

Ste71 — Fri, 06 Sep 2024 10:24:16 GMT

My mobile connection at home has degraded over the last three weeks. I have checked the coverage app and there appears to be an issue with my local data mast? When is this likely to be fixed, I really don’t expect such poor service from a large outfit such as this. We do not have a landline so this is our only method of telephone comms.

Re: Mobile connection issues at home

madasaf1sh — Fri, 06 Sep 2024 10:42:49 GMT

@Ste71

Faults happen across all networks and the infrastructure, and no one will be able to tell you how long it will take to restore service in any location as there are way too many variables at play including access to the mast, parts, what the fault is etc etc.

Best thing to do is log it via the myo2 app and also check this guide

Also be aware that o2 and other networks don’t guarantee a fault free service or uptime as well as coverage.. (as per the T&C’s)

Re: Mobile connection issues at home

japitts — Fri, 06 Sep 2024 14:30:00 GMT

@Ste71 wrote:
there appears to be an issue with my local data mast?

Voice calls & mobile data use the same network signal.

Re: Mobile connection issues at home

Oxonian — Fri, 06 Sep 2024 20:06:06 GMT

This might be worth a look @Ste71 :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network