PUK Code but cannot get code sent to phone

Josh4u — Thu, 29 Aug 2024 17:50:31 GMT

Hi there

Something weird going on with my esim - I am no longer connected to o2 network? I have tried to get a PUK code BUT when I try and log into my account it sends a code to my mobile - BUT the phone says status "inactive" so I cannot get onto my phone?

help!

Re: PUK Code but cannot get code sent to phone

MI5 — Thu, 29 Aug 2024 17:53:12 GMT

@Josh4u

https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

The Automated call line also works for PUK.

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)

and say or key in your own phone number when prompted.

when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 3 Your PUK will be read to you, so have a pen and paper handy.

topic PUK Code but cannot get code sent to phone in Tech Support

PUK Code but cannot get code sent to phone

Re: PUK Code but cannot get code sent to phone