Fold6 issue

Paul820 — Thu, 29 Aug 2024 13:15:30 GMT

I'm one of the users who are having issues with the fold6, I'll post the links to my posts on Reddit...

https://www.reddit.com/r/GalaxyFold/s/4xI4AZteDk

https://www.reddit.com/r/GalaxyFold/s/DiDMQZWQ2V

There are other users who have posts about this issue on Reddit too, Samsung put out a statement about using unofficial chargers and that is what causes the paint to flake off (sounds ridiculous to me) but I'm using a Samsung official charger, I'm just wondering what sort of action can I take with O2 about this seeing as the device is through a contract with them. I'm waiting on a Samsung rep to call me, after discussing this with them a couple of days ago, they have until later this evening to do that.

Link to Samsung statement - https://www.samsung.com/africa_en/support/mobile-devices/third-party-products-causing-paint-to-peel-off-galaxy-devices/

Re: Fold6 issue

Paul820 — Thu, 29 Aug 2024 13:43:19 GMT

I have sent an email to O2 complaints review service.

Samsung should be ashamed of themselves for trying to dodge responsibility on this.

Re: Fold6 issue

MI5 — Thu, 29 Aug 2024 13:43:52 GMT

@Paul820

Both O2 and Samsung use the same service centres so O2 will do whatever Samsung approve as far as warranty is concerned, or charge the same rate as Samsung for a repair.

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Fold6 issue

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