topic Re: Connection issues in Tech Support

Connection issues

PaulaBear — Fri, 16 Aug 2024 09:03:35 GMT

I've been having issues making and receiving calls and patchy internet for about 3 days now. When I search online there is a message that says work is being carried out in my area and that this will be resolved on 17 August at 8pm. This issue has been going on since 13-14th August. I cannot contact O2 as I cannot use my mobile and when I try and contact them via the MyO2 app it says the server is down. Is anyone from O2 on here, can they offer any help?

Re: Connection issues

Cleoriff — Fri, 16 Aug 2024 09:28:50 GMT

@PaulaBear

3 days is no time at all for O2 to fix a mast.

It depends whether they can get access or upgrading to 5G or other issues.

No-one in customer services will give you any new info.

Re: Connection issues

japitts — Tue, 20 Aug 2024 11:16:18 GMT

What is the specific issue you're having with voice calls?

A single site outage - be it an unplanned fault or planned works - would cause a loss of coverage from that site. But if your phone shows coverage, then it has service from an overlapping site.

Data speeds will degrade in these conditions, it would be rare for voice calls to fail outright.

Re: Connection issues

Bambino — Tue, 20 Aug 2024 11:45:32 GMT

@PaulaBear You can use Wifi calling at home: WiFi and 4G Calling: Everything You Need To Know (o2.co.uk)

How to find help & contact O2: A Guide - O2 Community

Re: Connection issues

Oxonian — Tue, 20 Aug 2024 19:17:13 GMT

This is also useful @PaulaBear :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network