topic Re: Can't make calls in Tech Support

Can't make calls

Shazza13 — Fri, 16 Aug 2024 14:13:32 GMT

When I try and make a call it says "not registered on network". I cannot make any outgoing calls.

Re: Can't make calls

gmarkj — Fri, 16 Aug 2024 14:22:04 GMT

Are you a pay monthly or pay as you go customer @Shazza13 ?

First thing for both would be turn your phone off, take your sim out and clean it with a dry, lint free cloth. Carefully put it back in your phone and turn it on.

If that doesn't work, see if either of these guides helps:

Finally, try getting in touch with customer services - you can use Skype to call the 0800 numbers, or via social media:

Re: Can't make calls

Bambino — Fri, 16 Aug 2024 14:24:05 GMT

@Shazza13 It's possible your sim may have failed. If you have an O2 store nearby, call in bringing photo ID with you and they'll give you a new sim and get it up and running for you.