topic Re: Loosing data connection - Westminster London in Tech Support

Loosing data connection - Westminster London

g0akc — Thu, 15 Aug 2024 17:07:44 GMT

My wife’s iPhone keeps loosing connection - looses email and WhatsApp and browsing, Ring Door Camera etc.

so far tried turning mobile data off/on, rebooting phone and so on. Did manage to sort out her WiFi to connect to router in relatives flat where staying so she does at least have connection there. That’s separate of course - but to her means a ‘connection’.

voice and text okay

frustrating to keep going out of touch.

this is in Westminster/Victoria London

not had it in Ipswich

any ideas? Mast issues?

Re: Loosing data connection - Westminster London

MI5 — Thu, 15 Aug 2024 17:12:50 GMT

@g0akc

London is bad at the moment due to all the building work and influx of summer visitors stretching the network to the max.

https://www.o2.co.uk/apps/my-network

Re: Loosing data connection - Westminster London

g0akc — Thu, 15 Aug 2024 21:09:06 GMT

I see - meanwhile my phone on Vodafone has been fine….

thanks anyway

Re: Loosing data connection - Westminster London

g0akc — Fri, 16 Aug 2024 13:02:07 GMT

Just had a text update from O2

O2 Network Update: sw1p

Just checking in to let you know we’ve found the issue affecting your signal.

We’re working on fixing it right now and will be in touch within the next 48 hours.

Don’t want to receive any more updates on this network issue? http://s.o2alerts.com/*****

Terms apply.

hopefully they fix it soon…