topic Re: Bill support in Tech Support

Bill support

Brendagrimes123 — Thu, 15 Aug 2024 17:11:36 GMT

My bill is showing over £70 I was told that it would be about £42 a month I wouldn't have took this out if I had known this and I only received the bill by text today now it's too late to cancel I am retired and cannot afford this so will need to return this as I have clearly been miss sold when I was in store can someone please contact me ASAP to resolve this.

Re: Bill support

Bambino — Thu, 15 Aug 2024 17:16:50 GMT

@Brendagrimes123 This is not O2. This is a customer community. No one will call you.

You have 14 days to change your mind: How to return a device or accessory – Help and Support | O2

How to find help & contact O2: A Guide - O2 Community

Re: Bill support

MI5 — Thu, 15 Aug 2024 17:17:11 GMT

@Brendagrimes123

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Thanks

Re: Bill support

jonsie — Thu, 15 Aug 2024 17:17:13 GMT

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message

See links below