topic Re: ESIM in Tech Support

ESIM

Alannahsa — Wed, 14 Aug 2024 20:31:45 GMT

ESIM taking over 24 hours to activate. Upgreaded for iPhone 12 to 15 and old physical sim still works but cant received calls or texts. Help! I have no service on my new iPhone 15 no just says activating. I had called 02 a number of times and visited my local shop. I urgently need service please help,

Re: ESIM

MI5 — Wed, 14 Aug 2024 20:33:54 GMT

@Alannahsa

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: ESIM

madasaf1sh — Wed, 14 Aug 2024 21:06:12 GMT

@Alannahsa

Just curious as to why you chose to go for an esim, as from experience they cause more trouble than they are worth as a primary sim, and you can forget swapping phones easily...