topic mobile number issue in Tech Support

mobile number issue

dipal — Wed, 14 Aug 2024 04:41:33 GMT

i have o2 account with 4 different sim only plan . 4th Aug i have contacted O2 regarding one of my number to freeze and bar to another number because i lost my phone since then one of mobile number which i called to freeze its stop working completely my account is not accessible so i can not get physical sim. it all most 10 days still i m without my number which they can not figure it out i m keep calling them every single day when i wake up but no luck one the worst service ever i have seen in my life there no management there in no reference number when you call so every time you call them you have to repeat whole store again now i m completely fed up with their service. very poor service

please give me any suggestion

Re: mobile number issue

MI5 — Wed, 14 Aug 2024 09:17:10 GMT

@dipal

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: mobile number issue

Cleoriff — Wed, 14 Aug 2024 09:18:52 GMT

@dipal

This is a customer to customer so we can only advise you to persevere with O2. Try them on social media as well. They are the only people who can help.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)