topic Re: Unable to make calls while roaming. in Tech Support

Unable to make calls while roaming.

Bamboccio — Wed, 07 Aug 2024 17:02:56 GMT

I was able to make calls up to lunch time today and after that I now only hear the bundle call message then I get a disconnect. I tried multiple local networks + data connection works.

any ideas?

Re: Unable to make calls while roaming.

MI5 — Wed, 07 Aug 2024 21:08:04 GMT

@Bamboccio

Message O2 on social media.

Re: Unable to make calls while roaming.

Bamboccio — Thu, 08 Aug 2024 07:08:38 GMT

Thank you. MI5. My issue is that I have none of those accounts and of course I cannot phone. Should I try live chat or is there an email address?

thanks!

Re: Unable to make calls while roaming.

Bamboccio — Thu, 08 Aug 2024 08:00:11 GMT

My issue is that I have none of those accounts. Could I use email or WhatsApp?

Re: Unable to make calls while roaming.

madasaf1sh — Thu, 08 Aug 2024 08:02:46 GMT

@Bamboccio

nope as o2 don’t use WhatsApp or emails for support..

your only other option is to use Skype and call +44 800 902 0217

Re: Unable to make calls while roaming.

Bamboccio — Thu, 08 Aug 2024 09:29:57 GMT

Thank you. I try live chat and if not I will ask a relative to contact them. Do you think O2 would accept that?

Re: Unable to make calls while roaming.

MI5 — Thu, 08 Aug 2024 22:09:49 GMT

@Bamboccio

Chat is available via the support tab in the MyO2 app.

Re: Unable to make calls while roaming.

Bamboccio — Fri, 09 Aug 2024 08:58:54 GMT

Thank you I am trying but the agent is not available. I keep trying.

Re: Unable to make calls while roaming.

Bamboccio — Sun, 11 Aug 2024 11:22:11 GMT

No luck with live agents. Strangely this morning one call connected but now it has stopped again.

Re: Unable to make calls while roaming.

pgn — Sun, 11 Aug 2024 12:29:54 GMT

As previously shared, @Bamboccio - O2's Social Media Team is fairly responsive, a DM Twitter/X query of mine yesterday was dealt with by lunchtime - all the ways to reach that team are here, perhaps one of them will work for you? I have a Twitter account, so was no biggie - but if you have none of those listed, then it could be a bind, as the Chat team run to a standard troubleshooting script, typically...

Contacting O2 on Social Media:

We are active across all the main Social channels and you can get help from us on each of these: