topic Re: Sorry your call cannot be continued in Tech Support

Sorry your call cannot be continued

KimHew — Wed, 07 Aug 2024 14:23:27 GMT

Hello

For quite a few years now I have been trying to resolve this problem.

There are some people on my contacts list that when I call it says 'sorry your call cannot be continued'.

Some are work colleagues and they can call me fine. Checked they have not blocked me. They are on different networks. I have had new phones and this still happens. I have changed sim cards and it still happens.

I have to call them on whatsapp and that works but I cannot understand why I am stuck with this problem.

If anyone has had the same problem and resolved it please do help.

Thanks

Kim

Re: Sorry your call cannot be continued

pgn — Wed, 07 Aug 2024 14:41:07 GMT

There was a similar query earlier, one of several - see if any answer you issue @KimHew

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Call%20drops&sort_by=-topicPostDate&collapse_discussion=true

Re: Sorry your call cannot be continued

KimHew — Wed, 07 Aug 2024 14:50:29 GMT

Thanks pgn but none of them fitted really.

I have full signal and when I try and call it does not even connect just gives me the message straight away.

My husband can be in the same room and he is on the same network, same Samsung phone albeit a different model and I can call the people from his phone.

Been going on for years but I though I would have another try 😞 See if someone has the same issue

Re: Sorry your call cannot be continued

pgn — Wed, 07 Aug 2024 15:51:16 GMT

Someone had this issue, but it was blocking contacts, for SMS, not stopping the call being made - any help, @KimHew?

https://community.o2.co.uk/t5/Tech-Support/OTP-codes-from-Santander-issues/m-p/1737705/highlight/true#M51195

Also check your contact has not inadvertently blocked your number.

Does the call complete if you set your phone NOT to send your number to the called party? Like 141 used to do I think, on landlines, to mask your phone number?

Re: Sorry your call cannot be continued

pgn — Wed, 07 Aug 2024 19:15:55 GMT

Withhold your caller ID to test: https://www.samsung.com/ie/support/mobile-devices/how-to-turn-on-or-hide-your-caller-id/