topic No Service in Tech Support

No Service

Go1 — Tue, 06 Aug 2024 13:07:35 GMT

Hi All

I'm currently out of the country and my phone appears to have been cut off! I cant get a 4/3g connection and I cant phone any numbers.

I'm in a very remote location and I've had to knock on a door to ask if I could ue there internet, they have very kindly let me but I cant stay here too long!!

I cant phone O2, there is no email support or live chat.....what happened to those? I remember when you couldn't find a number and they insisted on live chat!!

Need some help asap. Thanks

Best

Gordon

Re: No Service

Bambino — Tue, 06 Aug 2024 13:12:48 GMT

@Go1 If you're in a remote location there may not be a mast for any network for you to connect to.

You can download Skype and call O2 for free on +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: No Service

Go1 — Tue, 06 Aug 2024 13:21:38 GMT

Thanks Bambino

I dont think its that.....it was working perfectly well this morning!

Re: No Service

japitts — Wed, 07 Aug 2024 19:21:28 GMT

Try a manual network search - this will show all available networks in your location.

Whether you can connect to them will then be a separate issue.