https://community.o2.co.uk/t5/Tech-Support/Esim-nightmare/m-p/1737196#M51140 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1107316">@JayBee1</a>&nbsp;</P><P>Pop in store with photo ID to get an esim pack.</P> Wed, 31 Jul 2024 07:08:57 GMT MI5 2024-07-31T07:08:57Z https://community.o2.co.uk/t5/Tech-Support/Esim-nightmare/m-p/1737192#M51138 <P>OK, so I've called customer services four times - been bounced around between people who can't help. I just upgraded my phone and made the error of choosing the eSiM option. Now my new phone (iPhone 13) doesn't work as a phone - and my old phone (iPhone 12) has stopped receiving push messages so I can't receive the security codes. This means security questions take up at least 5 minutes of every call. When I try to port my account on my new phone under the Mobile Services tab - it gives me an error message that this new phone (Iphpne 13) is ineligible because my sim is not supported. When I try to d/l my eSIM onto my old phone (iPhone 12) it wants me to scan a QR code which I don't have . . . not sure what to do.</P> Wed, 31 Jul 2024 06:41:54 GMT https://community.o2.co.uk/t5/Tech-Support/Esim-nightmare/m-p/1737192#M51138 JayBee1 2024-07-31T06:41:54Z https://community.o2.co.uk/t5/Tech-Support/Esim-nightmare/m-p/1737196#M51140 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1107316">@JayBee1</a>&nbsp;</P><P>Pop in store with photo ID to get an esim pack.</P> Wed, 31 Jul 2024 07:08:57 GMT https://community.o2.co.uk/t5/Tech-Support/Esim-nightmare/m-p/1737196#M51140 MI5 2024-07-31T07:08:57Z