topic Re: Signal issues in Tech Support

Signal issues

Natasha10 — Tue, 30 Jul 2024 08:25:13 GMT

My Nan has issues with 02 signal with her mobile phone

Re: Signal issues

madasaf1sh — Tue, 30 Jul 2024 08:46:32 GMT

Have a look at these guides

Also have a look at this page here https://status.o2.co.uk to see if there are any issues in the local area. Also try the sim in a different phone, to see if the issue is related to the sim or phone.

Re: Signal issues

gmarkj — Tue, 30 Jul 2024 08:47:01 GMT

See if any of the below can help @Natasha10

If the sim she is using is old then it might be worth getting a replacement. Best way to do that is by visiting the local o2 store - the account holder needs photo ID.

Re: Signal issues

MI5 — Tue, 30 Jul 2024 12:20:07 GMT

Deflecting the inevitable......

Monitor, check and report here @Natasha10

https://www.o2.co.uk/apps/my-network

Re: Signal issues

japitts — Tue, 30 Jul 2024 18:44:07 GMT

@Natasha10 wrote:
My Nan has issues with 02 signal with her mobile phone

What are the signal issues your Nan has?

Is this a temporary loss of coverage in an area previously with service? Or no coverage in an area your Nan's not been to previously?