topic Wifi Calling not working in Tech Support

Wifi Calling not working

stevec1990 — Sun, 28 Jul 2024 14:05:04 GMT

The mother has a Samsung galaxy a15 5g. The wifi calling is turned on but is no longer working.

The wifi calling is working on my phone so I'll assume it isn't to do with the wifi or network provider

Help is much appreciated 😊

Re: Wifi Calling not working

pgn — Sun, 28 Jul 2024 14:09:14 GMT

Could be your WiFi if it can't get an IP address from your wireless router @stevec1990 - a restart of the router after a reboot of the phone is recommended.

Re: Wifi Calling not working

Bambino — Sun, 28 Jul 2024 14:26:18 GMT

@stevec1990 If the suggestions from @pgn don't help contact Samsung: Product Help & Support | Samsung UK

Re: Wifi Calling not working

MI5 — Sun, 28 Jul 2024 16:11:55 GMT

@stevec1990

Try removing the sim (if a plastic one) and rebooting the phone, then insert sim with phone on (hot swap).

Re: Wifi Calling not working

Oxonian — Sun, 28 Jul 2024 16:35:22 GMT

I assume @stevec1990 that your mother is on an O2 contract as WiFi calling is not available on PAYG.

Re: Wifi Calling not working

MI5 — Sun, 28 Jul 2024 16:38:53 GMT

As it's turned on but no longer working, yes, otherwise it would not be possible to turn on.

Totally pointless post.

Re: Wifi Calling not working

Pentris — Mon, 29 Jul 2024 10:56:45 GMT

I know this is an old post but issues still occur. I have just installed BT Whole Home WiFi. It does not support VO WiFi on my Redmi Note 10 Pro phones. Had to revert to my old WiFi which will be removed next week.

Re: Wifi Calling not working

pgn — Mon, 29 Jul 2024 12:35:28 GMT

@Pentris - if your Redmi Note 10 phone maintains a WiFi connection to the new BT WiFi equipment, than you may need to consider this to clear traces of the old connection from the phone and start afresh with the new WiFi AP: https://www.mi.com/uk/support/faq/details/KA-92735/

and

https://www.bt.com/help/mobile/fix-a-problem/i-ve-got-a-problem-with-wi-fi-calling---4g-calling/fix-problems-with-wi-fi-calling#

Re: Wifi Calling not working

Pentris — Thu, 01 Aug 2024 15:12:43 GMT

This still pending. Have had to leave both the old router wifi and the new wifi switched on to keep phones working. Will wait until after new fibre installed and old system switched off to see if this sorts it out. I know wifi calling has always been a flaky service but this is a puzzle.

Re: Wifi Calling not working

Oxonian — Sat, 03 Aug 2024 12:44:20 GMT

Please keep us updated @Pentris on developments. 👍

Re: Wifi Calling not working

Pentris — Wed, 07 Aug 2024 09:21:31 GMT

Not good news but not an O2 fault. Have had new BT fibre and Smart Hub 2 installed yesterday. Followed the guidance above from Mi and BT but to no avail. Reset everything back to original working, deleted all network details and reconfigured. The BT WiFi discs that I bought last week will still not connect to my O2 phones for VO WiFI calling and the 2.4GHz signal output is up and down like a yo yo. This is definately a BT problem which I am trying to pursue before I cut my losses and chuck them in the bin. Thanks for all your guidance, over and out.