topic Re: Galaxy Watch Ultra does not work correctly in Tech Support

Galaxy Watch Ultra does not work correctly

Milkybar-12 — Thu, 25 Jul 2024 14:35:28 GMT

i am having issues in that you cannot send or make calls/texts through the watch. Tried everything including calling O2 numerous times and visiting a local O2 shop but no-one can help. Been waiting most of the day for technical team to call me but still waiting. Any help would be appreciated

Re: Galaxy Watch Ultra does not work correctly

MI5 — Thu, 25 Jul 2024 14:47:53 GMT

@Milkybar-12

Lots of info here

Re: Galaxy Watch Ultra does not work correctly

madasaf1sh — Thu, 25 Jul 2024 14:50:13 GMT

@Milkybar-12

Ahh the Apple Watch copy 🤣

Have you got the additional data plan and set it up via the Wearables App?

Have you set the settings on the phone to allow the watch and phone to communicate even when you leave the phone at home?

Have you spoken to Samsung? and do you have the phone and watch all setup, unfortunately Samsung havent even put up anything to do with connecting to LTE but it should be the same as all other Galaxy Watches

https://www.samsung.com/uk/support/model/SM-L705FZWAEUA/

https://www.samsung.com/us/support/answer/ANS00061408/#:~:text=Make%20sure%20the%20switches%20are,the%20list%20of%20Registered%20devices.

Re: Galaxy Watch Ultra does not work correctly

Milkybar-12 — Thu, 25 Jul 2024 14:50:29 GMT

this isnt a customer service post, its a technical one in that i need some help setting my device up so it will work without carrying my phone around

Re: Galaxy Watch Ultra does not work correctly

MI5 — Thu, 25 Jul 2024 14:54:16 GMT

Read my answer, not the generic signature @Milkybar-12

Re: Galaxy Watch Ultra does not work correctly

Milkybar-12 — Thu, 25 Jul 2024 14:55:54 GMT

cheers but i have done all of the above and its still not working on its own, it connects for calls and texts via bluetooth but not on its own network

Re: Galaxy Watch Ultra does not work correctly

madasaf1sh — Thu, 25 Jul 2024 14:58:28 GMT

@Milkybar-12

I would speak to Samsung then or check the Samsung Community / Reddit, as it could be a bug in there software as they dont even mention mobile connectivity in there support guides, or follow the advice from @MI5 and the link posted to

Re: Galaxy Watch Ultra does not work correctly

Milkybar-12 — Thu, 25 Jul 2024 15:10:03 GMT

thanks bud, will try now otherwise i think i will return it to O2

Re: Galaxy Watch Ultra does not work correctly

MI5 — Thu, 25 Jul 2024 15:11:02 GMT

Lots of things to try if you read through the entire thread @Milkybar-12

Good luck.

Re: Galaxy Watch Ultra does not work correctly

Monzor86 — Mon, 16 Sep 2024 06:27:05 GMT

Hey @Milkybar-12 did you get anywhere with this? I am having the similar, if not the same, problem.

I have a data plan for my S24 Ultra mobile and another plan for my Watch Ultra. They were both purchased from O2 and both show O2 network.

I have followed the guide that @MI5 posted below and although I see a 4G symbol with signal bars, I still cannot make or receive calls when I am not connected to my phone via Bluetooth.

I have also followed the links that @madasaf1sh included to the Samsung website but they specifically say that remote connection only works over Wi-Fi and this is backed up in the Connected Device options on my phone.

I have tried Live Chatting with O2 via their App/Website but the Chatbot they use is typical AI, has stupid options and will not let me speak to anyone.

So frustrating!!

Re: Galaxy Watch Ultra does not work correctly

Monzor86 — Mon, 16 Sep 2024 06:43:41 GMT

I think I have just managed to find my answer. Will test it later today. The phone must still be switched on and connected to either Wi-Fi or Cellular Network and the watch apparently still works.

If the phone is out of battery, then it will not work. I'm sure this should work either way. The 2 plans should be connected so it doesn't matter if the phone is connected?

Re: Galaxy Watch Ultra does not work correctly

madasaf1sh — Mon, 16 Sep 2024 07:01:18 GMT

@Monzor86

This is how Samsung have designed it to work, and every global network says this, and this is from Telus, Verizon and they all say the same...

Yes, if your Samsung Galaxy Watch is connected to a cellular network or Wi-Fi, your watch can do everything that it normally does, even if your Samsung smartphone isn't nearby. Your paired Samsung smartphone must be powered on and connected to Wi-Fi or the TELUS network to send or receive text messages and email.

Re: Galaxy Watch Ultra does not work correctly

MI5 — Mon, 16 Sep 2024 07:05:00 GMT

@Monzor86 wrote:
I think I have just managed to find my answer. Will test it later today. The phone must still be switched on and connected to either Wi-Fi or Cellular Network and the watch apparently still works.

If the phone is out of battery, then it will not work. I'm sure this should work either way. The 2 plans should be connected so it doesn't matter if the phone is connected?

@Monzor86

Yes, that's how Android devices work.

The phone must be on and connected regardless.

Not the same for Apple devices.