topic Re: 2 different PAC codes same error on both in Tech Support

2 different PAC codes same error on both

Caslad19 — Tue, 23 Jul 2024 17:47:41 GMT

I have been trying to port my number from 3 to 02 from the 8th of July and it’s still not active. After going back-and-forth with chat, I finally rang them and O2 customer service was saying there was an error with My PAC code saying it was at ‘appropriate stage’ I don’t know what that means and no do they? They told me to ring three back which I did and they told me my passcode was valid. I cancelled that code and got a new code and gave it to O2 and I’m still getting the same error message from them they just keep saying ring back in 24 hours and we will try again. This is getting ridiculous now. I am paying two contracts and I don’t know what to do. Does it make a difference that My that my new Sim is an eSIM with O2 any help would be much appreciated.

Re: 2 different PAC codes same error on both

madasaf1sh — Tue, 23 Jul 2024 17:53:43 GMT

@Caslad19

Where are you trying to port from?, as it sounds like they are generating invalid PAC codes, and it is failing verification.

I would speak to the network you are porting from and get them to investigate, as well as letting o2's back office team investigate, this may not be a quick one to fix.

Re: 2 different PAC codes same error on both

Caslad19 — Tue, 23 Jul 2024 17:58:52 GMT

Thank you for your reply.
I am receiving the pac codes through the txt line but I have rang three and they have told me the PAC codes are valid. When I enter them online through the number keep section it says they went through successfully.
How do I get hold of O2 back team.

Re: 2 different PAC codes same error on both

MI5 — Tue, 23 Jul 2024 18:06:43 GMT

@Caslad19 wrote:
How do I get hold of O2 back team.

You can't. You can only talk to 1st line customer service and they will (should) escalate it.

Quite a few issues just lately so I wouldn't assume the fault is with 3 at all.

Re: 2 different PAC codes same error on both

Caslad19 — Tue, 23 Jul 2024 18:45:21 GMT

After speaking with three again. They said they are having trouble porting numbers due to the crowdstrike issues last week. I don’t know how true this is as I’ve spoken to 3 different customer support people today he was the only one to mention it

Re: 2 different PAC codes same error on both

MI5 — Tue, 23 Jul 2024 18:54:17 GMT

Some are still blaming covid for deficiencies @Caslad19

It's easier to make excuses than to fix issues.....

Re: 2 different PAC codes same error on both

madasaf1sh — Tue, 23 Jul 2024 19:00:43 GMT

The porting process is run via a 3rd party so it wouldnt surprise me as if the connection between 3 and them cant complete then it doesnt matter what 3 generate it wont work..

Porting processes i doubt are a P1 to fix where as fixing billing will be, so you will just need to wait for 3 / 3rd party to fix issues...

Re: 2 different PAC codes same error on both

Caslad19 — Tue, 23 Jul 2024 19:42:06 GMT

O2 have finally told me what the error code is

The error says "Phone Number is in inappropriate state (Soft-reserved)".

I don’t have a clue what that means but they have escalated it to the technical team

Re: 2 different PAC codes same error on both

vib123 — Tue, 03 Sep 2024 09:02:38 GMT

Hi,

I have had the exact same issue for over a month now. Giffgaff (my current provider) keep saying they are no issues with the PAC code, but O2 say my number is on soft-reserve. I have decided to cancel the contract as I wasn't able to use my O2 number at all anyway.

Re: 2 different PAC codes same error on both

Aysek — Sun, 02 Nov 2025 23:50:56 GMT

Just wondering if this was somehow resolved. I am unfortunately in the same situation.

Re: 2 different PAC codes same error on both

madasaf1sh — Mon, 03 Nov 2025 07:51:25 GMT

@Aysek

You need to speak to the network, who has issued the PAC code.

Also it is always better to start a new thread and not use a year old thread