topic Re: Sim swap stuck in processing for over 3 days!!! in Tech Support

Sim swap stuck in processing for over 3 days!!!

saztaz66 — Mon, 22 Jul 2024 14:31:56 GMT

My phone was stolen last 4 days ago and a bar was put on the number. I went into the o2 store to get a new SIM but it has been stuck at 'processing' for over 3 days now.

I've had multiple calls with the customer service team but being told a ticket has been raised with the technical team and I have to wait 24hrs. I've now waited well over 24hrs and still nothing has been resolved. I really need access to my phone number.

Can anyone help?

Re: Sim swap stuck in processing for over 3 days!!!

MI5 — Mon, 22 Jul 2024 14:59:14 GMT

@saztaz66

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Sim swap stuck in processing for over 3 days!!!

saztaz66 — Mon, 22 Jul 2024 15:03:38 GMT

Thanks @MI5. I've contacted customer service about 10 times now. I'm just wondering if anyone has had a similar problem and found anything that works?

Re: Sim swap stuck in processing for over 3 days!!!

MI5 — Mon, 22 Jul 2024 15:07:03 GMT

As with all things O2, patience is the only thing that works @saztaz66

Re: Sim swap stuck in processing for over 3 days!!!

saztaz66 — Mon, 22 Jul 2024 15:16:09 GMT

Thanks @MI5. Unfortunately I've been waiting for over 3 days now so patience is wearing thin.

Re: Sim swap stuck in processing for over 3 days!!!

Oxonian — Mon, 22 Jul 2024 18:46:54 GMT

@saztaz66 wrote:
Thanks @MI5. Unfortunately I've been waiting for over 3 days now so patience is wearing thin.

But have you @saztaz66 contacted the social media team as suggested by @MI5 above ?

The social media team are based in the UK and have a reputation for solving problems ! 👍