topic Re: Mobile data issue on Samsung S21Ultra 5G in Tech Support

Mobile data issue on Samsung S21Ultra 5G

PaulT2805 — Mon, 22 Jul 2024 09:04:50 GMT

Hi All,

Hoping for some help here, I have an S21Ultra 5G, for the past couple of months now I have had intermittent issues with mobile data.

My phone will go from having full 5G to No service in areas where I know there is a full 5G signal with a mast a short distance away.

Multiple resets and switching data off and on again seems to do nothing, I have also tried the mobile settings reset within the settings menu and no joy.

The device does seem to have a hotspot on the back near the camera, when I am having this issue.

Does anyone have any advice?

Thanks in advance.

Re: Mobile data issue on Samsung S21Ultra 5G

MI5 — Mon, 22 Jul 2024 09:11:55 GMT

@PaulT2805

Probably best to speak to Samsung https://www.samsung.com/uk/support/contact/

Re: Mobile data issue on Samsung S21Ultra 5G

Enlli — Mon, 22 Jul 2024 09:12:55 GMT

Maybe worth asking in the Samsung Forums

Also run a diagnostic in the Samsung Members App