topic Hello in Tech Support https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733599#M50663 <P><STRONG>hello, I have bought new iphone and requested qr code sim for it on my o2 phone. Now I can't use the o2 app to login as my sim on old device doesn't work and can't check where is the code?&nbsp;</STRONG></P><P><STRONG>What should I do?&nbsp;</STRONG></P> Sun, 14 Jul 2024 06:23:31 GMT Anna35 2024-07-14T06:23:31Z Hello https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733599#M50663 <P><STRONG>hello, I have bought new iphone and requested qr code sim for it on my o2 phone. Now I can't use the o2 app to login as my sim on old device doesn't work and can't check where is the code?&nbsp;</STRONG></P><P><STRONG>What should I do?&nbsp;</STRONG></P> Sun, 14 Jul 2024 06:23:31 GMT https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733599#M50663 Anna35 2024-07-14T06:23:31Z Re: Hello https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733604#M50664 <P>The eSIM can now be installed from MyO2 and as you don't have access you will have to call or message O2</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000008726.png" style="width: 1000px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/57473iBE05057A9AFBD6AC/image-size/medium?v=v2&amp;px=400" role="button" title="1000008726.png" alt="1000008726.png" /></span></P><P> </P> Sun, 14 Jul 2024 07:09:35 GMT https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733604#M50664 Enlli 2024-07-14T07:09:35Z Re: Hello https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733623#M50665 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5613505">@Anna35</a>&nbsp;</P><P>Take your phone and photo ID to your local O2 store and they will sort you out while you wait.</P><UL><LI><A href="https://www.o2.co.uk/storelocator" target="_blank" rel="noopener">Find a store</A></LI></UL> Sun, 14 Jul 2024 10:06:02 GMT https://community.o2.co.uk/t5/Tech-Support/Hello/m-p/1733623#M50665 MI5 2024-07-14T10:06:02Z