topic Re: Phone not connecting calls or messages in Tech Support

Phone not connecting calls or messages

Joy21 — Fri, 05 Jul 2024 14:44:40 GMT

my phone [removed] was blocked [by request, as a caution] on 3rd July and unblocked later the same day 3rd July I was told that the service would not be normal for 24 hours after that - approx 18.00 on 4th July

This morning I have been unable to receive text messages from my bank and unable to make calls. Is there a procedure I have not carried out?

[mod edit: we've removed some personal details as these posts are publicly viewable. Thanks 🙂]

Re: Phone not connecting calls or messages

gmarkj — Fri, 05 Jul 2024 10:35:17 GMT

You can try rebooting your phone @Joy21 but if your phone is not working then you might need to contact customer services again.

Re: Phone not connecting calls or messages

jonsie — Fri, 05 Jul 2024 10:35:26 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202