topic Re: 5G not working in Tech Support

5G not working

DanBodd4 — Thu, 04 Jul 2024 14:30:46 GMT

Whenever my phone gets 5G signal, it doesn’t work. My previous phone had no problems but since getting my new phone 5G doesn’t seem to work. I have tried different configurations in the settings regarding 5G and nothing works

Re: 5G not working

jonsie — Thu, 04 Jul 2024 14:41:58 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: 5G not working

Oxonian — Thu, 04 Jul 2024 20:24:02 GMT

Just to check @DanBodd4 that you have not moved onto O2 PAYG when you changed 'phones ?

O2 do not make 5G available to PAYG customers.

Re: 5G not working

madasaf1sh — Thu, 04 Jul 2024 20:37:10 GMT

If he was on PAYG he wouldn't get 5G to show on his phone... As the settings wouldnt even show...

Re: 5G not working

DanBodd4 — Fri, 05 Jul 2024 06:18:21 GMT

No, just a renewed contract

Re: 5G not working

DanBodd4 — Fri, 05 Jul 2024 06:18:48 GMT

Thank you

Re: 5G not working

madasaf1sh — Fri, 05 Jul 2024 06:28:59 GMT

@DanBodd4

What Phone is it that you have moved to? As it might just need a network settings reset which I am sure you will have tried..

What happens when you put the phone into 4G mode and not use 5G?

Re: 5G not working

DanBodd4 — Fri, 05 Jul 2024 11:37:46 GMT

I moved to iPhone 15 and my last iPhone was fine. When I put it on 4G only it works fine.

Re: 5G not working

MI5 — Fri, 05 Jul 2024 11:45:54 GMT

@DanBodd4

Is the issue everywhere or just in one location?

https://status.o2.co.uk/

Have you got allow more data enabled in data settings?