topic Re: How do I stop unsolicited calls from another country in Tech Support

How do I stop unsolicited calls from another country

mentalextra — Sat, 29 Jun 2024 14:14:14 GMT

In the last two weeks I have noticed unsolicited calls from 'Armenia'. I reject these calls and block them but the number constantly changes. eg:

+374 44 761481

+374 44 604545

+374 44 802394

+374 44 552806

I noticed on my upcoming bill that there is a charge to one of these numbers of £13.21? How do I stop these people.

Regards

Mike

Re: How do I stop unsolicited calls from another country

Bambino — Sat, 29 Jun 2024 14:26:23 GMT

@mentalextra Not a lot you can do except to not answer the call and block the number. You should not be charged for any of those calls. You'll need to speak to customer service to request a refund.

How to find help & contact O2: A Guide - O2 Community

Also take a look at the advice from Ofcom: Missed call scams - Ofcom

And these links as well:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

Re: How do I stop unsolicited calls from another country

Enlli — Sat, 29 Jun 2024 14:30:32 GMT

You are not the first

This may be of interest

https://community.o2.co.uk/t5/Discussions-Feedback/Scam-Armenia-Calls/m-p/1729964#M132876

Re: How do I stop unsolicited calls from another country

MI5 — Sat, 29 Jun 2024 20:12:43 GMT

Hopefully @Kei-M_O2 is getting some feedback for us.

Re: How do I stop unsolicited calls from another country

Kei-M_O2 — Mon, 01 Jul 2024 11:40:03 GMT

Thanks folks, let me ask a few questions to our teams and we'll see what we can do. I wish these people would bugger off tho! 😠

Re: How do I stop unsolicited calls from another country

Cleoriff — Mon, 01 Jul 2024 12:07:09 GMT

@Kei-M_O2 wrote:
Thanks folks, let me ask a few questions to our teams and we'll see what we can do. I wish these people would *beep!* off tho! 😠

Couldn't have said it better myself @Kei-M_O2 😂

Re: How do I stop unsolicited calls from another country

Kei-M_O2 — Mon, 01 Jul 2024 14:46:05 GMT

@mentalextra any chance could you private message me your phone number? We want to run some checks in the background to help us understand what this scam is.

Thanks,

Re: How do I stop unsolicited calls from another country

Kei-M_O2 — Wed, 03 Jul 2024 14:02:26 GMT

Thanks for sending me across your details @mentalextra - we're investigating options to see if we can block the whole range of numbers.

@MI5 sadly in answer to your query from the other thread, we've seen cases that this now appears to be possible from merely answering a call 😠.

Thanks,

Re: How do I stop unsolicited calls from another country

MI5 — Wed, 03 Jul 2024 14:06:27 GMT

O2 will be refunding a lot of money to customers unless this is fixed then @Kei-M_O2

Re: How do I stop unsolicited calls from another country

mentalextra — Wed, 03 Jul 2024 17:48:09 GMT

Thanks, I appreciate your help. Obviously I get a regular stream of 'dodgy' calls, even today I received 0331 6303354 which appears to be a housing repair nuisance call. Recently they just seem to be getting worse! It's tough when you have family members seriously ill and hospitals/doctors tend to call on 'unknown numbers' so you have no choice but to answer.

But, again, thanks

Re: How do I stop unsolicited calls from another country

mentalextra — Fri, 21 Mar 2025 09:22:35 GMT

The problem is the numbers are different every time. Customer services were unhelpful.

Re: How do I stop unsolicited calls from another country

madasaf1sh — Fri, 21 Mar 2025 09:41:04 GMT

@mentalextra

If the number keeps changing then the phone can't deal with them, and it will be nigh on impossible for customer services to stop them...

Keep reporting them to 7726

There is one thing you can try and that is if your phone supports calls been flagged as spam or look at a 3rd party application that might be able to stop them...

Re: How do I stop unsolicited calls from another country

Bambino — Fri, 21 Mar 2025 13:02:00 GMT

@mentalextra A Google search gave me these links which may be of some help to you and others who see this thread. I'm sure there are more links if you do a search yourself:

Top Free Call Blocker Apps In UK 2024 | Hyperlink InfoSystem

16 Best Call Blocker Apps for Android 2025 – TechCult

7 Best Spam Call Blockers for iPhone and iOS in 2024