topic Re: I wanted to keep my old number in Tech Support

I wanted to keep my old number

Paul_Hartmann — Tue, 02 Jul 2024 00:05:31 GMT

Dear Sir/Madam

I've just transferred from Sky mobile to o2 and have just set up my o2 account and the number is different. I did sent in a PAC number with order to keep my old number but this hasn’t happened and I’m just in a bit of a panic. I’m disabled and struggle with things like this. Can you please 🙏 help me so that I may keep my old number.

Kind Regards

Paul

Re: I wanted to keep my old number

jonsie — Tue, 02 Jul 2024 00:34:10 GMT

Guide here

However it's best to call O2 as you should have been given a date when the porting and your number change would happen. If you gave the PAC to O2 that is all you need to do and the rest is up to Sky and O2.

Porting isn't done at weekends so Tuesday would be when this is normally actioned.

If you hear nothing tomorrow then give customer service a call.