topic Ongoing Roaming Issues in Tech Support

Ongoing Roaming Issues

MegLiverpool — Sun, 30 Jun 2024 22:01:49 GMT

Hi all, bit of a long one.

My phone was stolen in Feb, bars placed etc, and had a nightmare getting the new phone and bars removed but was eventually fixed.

I went on holiday to Jersey and had no roaming. I didn’t all of the fixes on here for APN, resetting network etc but to no avail. Placed my families o2 sims in my phone and their sims worked. Came home, got a new sim from the shop and checked bars and roaming were ok.

Went to ibiza, all roaming worked perfectly. I thought amazing! But then I went to Amsterdam and no roaming at all again. Getting really frustrated and no one can work out the issue.

Any advice would be appreciated as this issue has been going on since February now. Thanks

Re: Ongoing Roaming Issues

Oxonian — Mon, 01 Jul 2024 17:57:34 GMT

This might be a starting point @MegLiverpool :-

Re: Ongoing Roaming Issues

MegLiverpool — Mon, 01 Jul 2024 18:43:08 GMT

Thank you, sadly O2 have said there are no such bars. They even said my Apple Watch may be causing an issue at one point.

Re: Ongoing Roaming Issues

pgn — Mon, 01 Jul 2024 23:32:19 GMT

O2 used to say they do not support an Apple Watch on a Data Plan when roaming, so they may have a point, @MegLiverpool - https://community.o2.co.uk/t5/Apple/Apple-Watch-ultra-data-roaming-does-not-work/m-p/1595445/highlight/true#M170299

O2's own Apple Watch guide has some tips, if you think that may be of use:

Good luck!