topic Re: Change of address for a new contract in Tech Support

Change of address for a new contract

AMCS — Thu, 27 Jun 2024 16:06:47 GMT

Hi, trying to sign up for a new plan but need the sim delivered asap. The address on my (old) O2 account has changed and I can’t see how to change it to my new address. I need the address to be right to take delivery of the Sim. Please help

Re: Change of address for a new contract

MI5 — Thu, 27 Jun 2024 16:16:03 GMT

@AMCS

You can change your address in your details in your MYO2

or contact O2

Re: Change of address for a new contract

AMCS — Thu, 27 Jun 2024 21:15:18 GMT

Thanks but apparently you cant change address online if you dont yet have a contract (just an account) or if you are a PAYG customer. So I went to the O2 store and even they had issues, but managed to get me a plan using a workaround. I now have to wait 30 days to change my address but as I got the SIM in store thats fine.

Re: Change of address for a new contract

MI5 — Thu, 27 Jun 2024 21:19:09 GMT

@AMCS

It is correct that you can't change address on PAYG but you didn't say that you were, so we wouldn't have known.

Registering a new sim with a different email address would work in that case.

Re: Change of address for a new contract

AMCS — Sun, 30 Jun 2024 08:28:15 GMT

I wasn't PAYG before on my old plan. But I did say I was trying to sign up for a new plan. Also I don't really want to have to create a new email address for O2. Anyway issue resolved by going to the O2 shop. They said it was a security issue that prevented me changing my address in case my account had been hacked. But for some reason I can change the adddress 30 days after my new account is activated - not clear what has changed then.