https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730219#M50137 <P>There's 2 concepts you need to separate here.</P><P>1: Quality of coverage - is what your on-screen bars indicate and is a basic indicator of whether your phone has network service</P><P>2: Depth of coverage - is what capacity/spectrum is available on your serving site and which dictates the data speeds you will achieve.</P><P>&nbsp;</P><P>O2 has some well-documented issues with data speeds on a national basis, although there will always be local variations.</P> Sat, 29 Jun 2024 17:06:21 GMT japitts 2024-06-29T17:06:21Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1728806#M49920 <P>I am in RH2 Surrey where the 4G coverage is supposed to be good inside and outside. I recently switched back to O2 and have found that &nbsp;the max bars I get are generally 2! &nbsp;<SPAN>everything runs really slowly.&nbsp;</SPAN></P><P>I have switched my phone off and on again</P><P>&nbsp;and reset my network settings in 2 local locations and it hasn’t made any difference.&nbsp;<BR />is it my Sim or my phone?&nbsp;<BR />is this the best I can expect or is there anything else I can do?</P><P>I was getting better coverage with Three and I thought that was poor.&nbsp;</P> Wed, 26 Jun 2024 09:16:12 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1728806#M49920 Fi-Richardson 2024-06-26T09:16:12Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1729089#M49993 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5574269">@Fi-Richardson</a>&nbsp;</P><P>Number of bars is irrelevant to signal quality.</P><P>What data speeds do you get?</P><P><A href="https://www.speedtest.net/" target="_blank">https://www.speedtest.net/</A></P> Wed, 26 Jun 2024 16:42:20 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1729089#M49993 MI5 2024-06-26T16:42:20Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730152#M50126 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5574269">@Fi-Richardson</a>&nbsp;</P><P>&nbsp;</P><P>A few things that might help :-</P><P>&nbsp;</P><P><LI-PRODUCT title="Guide: How can I sort out my network issues?" id="Guide018"></LI-PRODUCT>&nbsp;</P><P>&nbsp;</P><P><LI-PRODUCT title="Guide: Is the network down for me or everyone?" id="Guide016"></LI-PRODUCT>&nbsp;</P><P>&nbsp;</P><P><A href="https://www.o2.co.uk/apps/my-network" target="_blank">My Network App - Find Out More About Your Network Coverage | Apps | O2</A></P><P><A href="https://www.o2.co.uk/apps/my-network" target="_blank">https://www.o2.co.uk/apps/my-network</A></P><P>&nbsp;</P> Sat, 29 Jun 2024 12:57:57 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730152#M50126 Oxonian 2024-06-29T12:57:57Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730219#M50137 <P>There's 2 concepts you need to separate here.</P><P>1: Quality of coverage - is what your on-screen bars indicate and is a basic indicator of whether your phone has network service</P><P>2: Depth of coverage - is what capacity/spectrum is available on your serving site and which dictates the data speeds you will achieve.</P><P>&nbsp;</P><P>O2 has some well-documented issues with data speeds on a national basis, although there will always be local variations.</P> Sat, 29 Jun 2024 17:06:21 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730219#M50137 japitts 2024-06-29T17:06:21Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730506#M50189 <P>4.24mbps</P> Sun, 30 Jun 2024 20:28:56 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730506#M50189 Fi-Richardson 2024-06-30T20:28:56Z https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730521#M50193 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5574269">@Fi-Richardson</a>&nbsp;</P><P>That's about average for O2 and likely as good as you'll get at your location.</P> Sun, 30 Jun 2024 20:44:01 GMT https://community.o2.co.uk/t5/Tech-Support/Poor-connection-in-good-coverage-area/m-p/1730521#M50193 MI5 2024-06-30T20:44:01Z