topic Re: Deactivation package in Tech Support

Deactivation package

EL7 — Tue, 25 Jun 2024 20:16:33 GMT

I've had a message saying my order has been processed.

I haven't placed an order. The only thing I can find is a deactivation package. What is it?

Re: Deactivation package

TallTrees — Tue, 25 Jun 2024 20:28:22 GMT

Hello @EL7

Welcome to the O2 community

We don't have access to accounts or orders

You need to contact o2 customer services Here

HOWEVER READ HERE contacts for o2 CS

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2

It could be related to you being moved to the new billing platform, but best to check with O2.

Re: Deactivation package

Oxonian — Fri, 28 Jun 2024 19:23:37 GMT

Did you contact O2 about this @EL7 and, if so, what was the outcome ?

I would not ignore that as receiving a message about an order that you know nothing about might, just might, indicate that you have fallen victim to scam. Hence, it is important that you pursue it for peace of mind. 👍

Re: Deactivation package

Cleoriff — Fri, 28 Jun 2024 19:31:41 GMT

@EL7

We recently received this update from o2. They only just informed the community of this.

"We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

If you have any other questions about this, speak to customer service: How to find help & contact O2: A Guide - O2 Community