topic Re: Stay with O2 but new SIM via USwitch in Tech Support

Stay with O2 but new SIM via USwitch

Cryoman — Fri, 28 Jun 2024 13:41:29 GMT

Hello all

I'm already with O2 but I want to change my plan to something cheaper.

Trouble is that all plans available via the O2 website are too expensive so I want to go through a switching website (USwitch to be precise), They have a SIM only pay monthly plan that is miles cheaper than anything O2 can offer.

So, my question is regarding porting over my existing number.

I am assuming USwitch (via O2) will provide a new SIM so how do I go about getting my number ported across.

All the guides assume you are changing network/provider and there is nothing to tell me how to just move my number from one O2 SIM to another O2 SIM

As an aside, since I am eligible for VOLT benefits, if I were to switch plan via USwitch (still staying with O2 remember) would I still get the doubling of data that VOLT promises?

TIA

Any assistance would be really appreciated

Re: Stay with O2 but new SIM via USwitch

jonsie — Fri, 28 Jun 2024 13:44:07 GMT

Use USwitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at the cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

Do not request a new sim and simply use your current sim

Re: Stay with O2 but new SIM via USwitch

veverka — Fri, 28 Jun 2024 19:03:32 GMT

Hello.When I tried to do it via O2 it shows ''sorry, we're making some updates which means you can't currently place an order on our website.''

I was twice in O2 shop,but they did not help me.The customer service (I made a call as well)is terrible and useless.

Re: Stay with O2 but new SIM via USwitch

MI5 — Fri, 28 Jun 2024 19:06:19 GMT

@veverka

Sounds like you may be in the process of moving to the new billing system.

Try again after the weekend.

Re: Stay with O2 but new SIM via USwitch

Cleoriff — Fri, 28 Jun 2024 19:08:38 GMT

@Cryoman

Try USwitch again tomorrow. The website may be fixed by then.

Re: Stay with O2 but new SIM via USwitch

veverka — Fri, 28 Jun 2024 19:12:13 GMT

Thank you for the reply.

I had the problem last week as well.They could not fix it 2 weeks....

Re: Stay with O2 but new SIM via USwitch

Oxonian — Sun, 30 Jun 2024 11:55:33 GMT

@veverka

I suggest that you give it two or three days and then try again ; clearing your temporary internet files and cookies before you try again might give you a better chance of success. 👍

Re: Stay with O2 but new SIM via USwitch

MI5 — Sun, 30 Jun 2024 12:04:45 GMT

Think this is more of a legacy account issue @veverka

Try calling the Purple team 08082816956