https://community.o2.co.uk/t5/Tech-Support/eSIM/m-p/1729011#M49970 <P>The quickest solution would be to visit your local o2 store with photo ID&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2595021">@esimjoan</a>&nbsp;</P> <P>If not, try contacting customer services - all of the numbers and ways are in this guide</P> <P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 26 Jun 2024 13:44:55 GMT gmarkj 2024-06-26T13:44:55Z https://community.o2.co.uk/t5/Tech-Support/eSIM/m-p/1728965#M49959 <P>Hello</P><P>This week I changed my plan and now I am unable to connect to the network using my old phone. Now I find out the eSIM is not compatible with the old phone. I therefore plan to use an iPhone 11.</P><P>the big issue is that to log onto my02 to get the eSIM details I need the Verification code which is sent by text to the number I now cannot access.&nbsp;<BR />I am going around in circles here.&nbsp;</P> Wed, 26 Jun 2024 12:43:46 GMT https://community.o2.co.uk/t5/Tech-Support/eSIM/m-p/1728965#M49959 esimjoan 2024-06-26T12:43:46Z https://community.o2.co.uk/t5/Tech-Support/eSIM/m-p/1729011#M49970 <P>The quickest solution would be to visit your local o2 store with photo ID&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2595021">@esimjoan</a>&nbsp;</P> <P>If not, try contacting customer services - all of the numbers and ways are in this guide</P> <P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 26 Jun 2024 13:44:55 GMT https://community.o2.co.uk/t5/Tech-Support/eSIM/m-p/1729011#M49970 gmarkj 2024-06-26T13:44:55Z