Message about deactivation/change

Kattieb — Wed, 26 Jun 2024 11:49:23 GMT

Please can someone advise about a text I have received that doesn’t make sense to me. I haven’t changed or cancelled anything?

The text is as follows:

Just confirming your order has gone through - thanks. Your order number is NC79006232, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history
Just confirming we've now removed your out-of-bundle charges reduction .

please advise, thank you

Re: Message about deactivation/change

MI5 — Wed, 26 Jun 2024 15:37:53 GMT

@Kattieb

Does this help from O2 ?

We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️ https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

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Message about deactivation/change

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