topic Cannot Activate eSim on Samsung S24 in Tech Support

Cannot Activate eSim on Samsung S24

MC73 — Tue, 25 Jun 2024 18:19:15 GMT

Hi, I have just received my new Samsung S24 that I have upgrade from my old S20+. I have just finished setting it up and have not managed to activate my eSim. I cannot find a QR code or another activation code that it requires and the MyO2 app and website does not give me and option to activate it either. Can you help with this? Thanks.

Re: Cannot Activate eSim on Samsung S24

MI5 — Tue, 25 Jun 2024 18:27:10 GMT

@MC73

Re: Cannot Activate eSim on Samsung S24

madasaf1sh — Tue, 25 Jun 2024 18:28:36 GMT

@MC73

There is nothing we can do to help.,, as we are all customers like you.

If you cant find the option under Your Sim then you need to contact Customer Services all the details are here

In the mean time you can use your old sim card in the phone if it hasnt been cut off.