topic Re: Cannot cancel Disney subscription either in O2 or disney apps in Tech Support

Cannot cancel Disney subscription either in O2 or disney apps

Matteo — Tue, 25 Jun 2024 13:03:22 GMT

I mean looking at this submission form Im not surprised I can't do anything properly in this app and I'm just going in circles.

I have 3 active subscription showing on my account as additional charges while I just upgraded my tariff last week to (also) get rid of these. My tariff should be 20 and it's billed at 29.90 because of Disney.

If I go on the Disney app, it sends me to O2.

If I go to O2, it sends me to Disney.

I have NO intention of being stolen 10£ just because your can't handle anything. I can't even understand what's airtime and what's in my contract because you have silly little info boxes with literally 5 word inside that don't describe what's the item.

I need tech support to get to the bottom of this and be provided a way to deactivate FULLY my Disney subscription which I. DONT. USE.

please contact me asap with a workaround or I'm cancelling this contract straight away as you're charging me 50% more than what I signed up for

Re: Cannot cancel Disney subscription either in O2 or disney apps

Bambino — Tue, 25 Jun 2024 13:05:20 GMT

@Matteo See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

Re: Cannot cancel Disney subscription either in O2 or disney apps

MI5 — Tue, 25 Jun 2024 13:06:06 GMT

@Matteo

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks