topic Re: My iPhone will not go to 4g in Tech Support

My iPhone will not go to 4g

MD65 — Mon, 24 Jun 2024 19:19:22 GMT

I’ve just change to an eSIMs with a new tariff now my iphone won’t to 4g if there is not wifi

Re: My iPhone will not go to 4g

MI5 — Mon, 24 Jun 2024 19:57:06 GMT

@MD65

Try resetting your network settings.

Re: My iPhone will not go to 4g

MD65 — Tue, 25 Jun 2024 14:17:38 GMT

i tried that but still wont go to 4g if there is no wifi

Re: My iPhone will not go to 4g

MI5 — Tue, 25 Jun 2024 14:25:54 GMT

@MD65

You'll need to contact O2 then

Re: My iPhone will not go to 4g

MD65 — Tue, 25 Jun 2024 14:42:24 GMT

looking into it further i think its to do with my esim. I have two sims primary and travel, at the moment only the travel is working the primary isn't i only worked that out when I look at my signal only the travel one is showing its connected if i turn that off I no longer get phone calls or messages, any suggestions

Re: My iPhone will not go to 4g

Enlli — Tue, 25 Jun 2024 14:50:45 GMT

Make sure the ESIM is turned on in your SIM manager.

Take out the Travel SIM then reinstall the ESIM via my O2.

If that works then reinstall the Travel SIM

Re: My iPhone will not go to 4g

MD65 — Tue, 25 Jun 2024 15:00:28 GMT

i've sorted it thank you