topic Re: Multisave and data allowance in Tech Support

Multisave and data allowance

tan247 — Mon, 24 Jun 2024 18:22:31 GMT

Hi,

At the time of start my new contract, I was told that I would be eligible to a multisave discount due to my husband being on o2. I have checked today and the discount doesn't seem to be showing on my account please help?

Also I was told I would be able to use my data in Europe and worldwide but it says 0% data left despite not leaving the UK.

Please advise.

Re: Multisave and data allowance

MI5 — Mon, 24 Jun 2024 18:30:40 GMT

@tan247

You need to apply for your discount

If you've used your data it's gone until the next month, no matter where you are.

Re: Multisave and data allowance

madasaf1sh — Mon, 24 Jun 2024 18:32:41 GMT

@tan247

Did yu apply for the discount, as it never has been automatic? and if you are over 28 days it cant be applied..

You can use your data in Europe, and it is based on your Myo2, and you can only use it in selected countries if you have a o2 Inclusive Bolt-On on your account, if not you will need to pay for it.

Roaming is all explained her