topic Re: Not all calls received with new O2 SIM / Account in Tech Support

Not all calls received with new O2 SIM / Account

Ian26 — Fri, 21 Jun 2024 08:47:31 GMT

I recently started a contract and ported my old number this week. This seems to have worked in terms of signal and making outgoing calls, but some friends and relatives say they get call diverted message (which I haven't set up) or no ring tone whatsoever or number temporarily unavailable message. However one or two have got through. Incoming texts seems to work. Have raised with advisors on three occasions now but no solution to date. I have also tried a few of the suggestions that I found on older threads but no success. Any suggestions?

Re: Not all calls received with new O2 SIM / Account

madasaf1sh — Fri, 21 Jun 2024 08:51:56 GMT

@Ian26

You need to speak to o2 and get them to liase with the network that owns your number as sounds like the port hasnt been completed on the number owners side.

This can take upto 14days depending on your old network and who ever owns your number.

Re: Not all calls received with new O2 SIM / Account

Ian26 — Fri, 21 Jun 2024 09:32:32 GMT

Thanks madasaf1sh. My frustration is also that the advisors say they are sending to the 'back office' but I am not confident. However, there does seem to be a ticket raised. Should that have put the wheels in motion?

Re: Not all calls received with new O2 SIM / Account

Oxonian — Sat, 22 Jun 2024 16:36:26 GMT

It might have put the wheels in motion @Ian26, but we do not really know. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

I suggest that you give it until Monday, periodically rebooting your 'phone in the interim. If the problem is not resolved, I recommend that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems.

A complete schedule of how to contact O2 is in :-

Re: Not all calls received with new O2 SIM / Account

Ian26 — Sun, 23 Jun 2024 09:17:35 GMT

Cheers Oxonian. Will try those suggestions.

Re: Not all calls received with new O2 SIM / Account

Oxonian — Sun, 23 Jun 2024 18:09:53 GMT

You are welcome @Ian26 ! 👍