https://community.o2.co.uk/t5/Tech-Support/Esim/m-p/1726875#M49633 <P>I got a new phone and package with an eSIM. When trying to set it up I am told that my old iPhone’s sim does not support eSIM transfer and that I should contact O2. Can you advise me what I need to do. Thanks&nbsp;</P> Sun, 23 Jun 2024 06:55:45 GMT CD2 2024-06-23T06:55:45Z https://community.o2.co.uk/t5/Tech-Support/Esim/m-p/1726875#M49633 <P>I got a new phone and package with an eSIM. When trying to set it up I am told that my old iPhone’s sim does not support eSIM transfer and that I should contact O2. Can you advise me what I need to do. Thanks&nbsp;</P> Sun, 23 Jun 2024 06:55:45 GMT https://community.o2.co.uk/t5/Tech-Support/Esim/m-p/1726875#M49633 CD2 2024-06-23T06:55:45Z https://community.o2.co.uk/t5/Tech-Support/Esim/m-p/1726889#M49634 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5589240">@CD2</a>&nbsp;</P><P>&nbsp;</P><P>You need to login to myo2 and download the new esim that is available in this menu</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="madasaf1sh_0-1719129878055.png" style="width: 400px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/57202i33ECE6E27A079C89/image-size/medium?v=v2&amp;px=400" role="button" title="madasaf1sh_0-1719129878055.png" alt="madasaf1sh_0-1719129878055.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>If you cant get there then you need to call customer servies <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Sun, 23 Jun 2024 08:04:52 GMT https://community.o2.co.uk/t5/Tech-Support/Esim/m-p/1726889#M49634 madasaf1sh 2024-06-23T08:04:52Z