topic Re: Canceled order in Tech Support

Canceled order

DC7 — Sat, 22 Jun 2024 12:24:06 GMT

Hello, I just completed an order, been charged the upfront cost of 30 quid and then received an email saying my order was canceled with no reason or refund.

Re: Canceled order

TallTrees — Sat, 22 Jun 2024 12:28:59 GMT

Hi @DC7

Welcome to the O2 community

Looks like you will need to contact the sales team. We don't have access to accounts

Here

Re: Canceled order

MI5 — Sat, 22 Jun 2024 14:46:05 GMT

@DC7

O2 can't refund you as they don't have the money. It is held in a shadow account by your bank and it's they who will return it.