topic connection to o2 in Tech Support

connection to o2

kev49 — Sat, 22 Jun 2024 12:18:00 GMT

any ideas, i have been using iphone xr for over 3 years and no real issues getting a signal, recently started using a iphone 15, with same sim card, when im at work, i get no signal and cant do nothing on my 15, but if i swop sim card into my xr i get a signal, i was thinking that mayb there is an issue with the settings on my 15, but the strange thing is when im not at work and anywhere else i have been, i have no issues so far getting a signal in my 15, it is just when im at work(even though xr works fine in the same locations)

Re: connection to o2

pgn — Sat, 22 Jun 2024 12:29:31 GMT

Could the older phone be set to use 3G instead of 4G in its settings, @kev49?

The new phone, depending on your SIM and signal where you are, may not be able to be set to 3G, preferring instead 5G or 4G.

In a busy area, 3G is adequate for browsing and e-mail, if the local mast carries a lot of subscribers (ie is oversubscribed for 4G/5G Data).

Take a look at options in your Phone's SIM settings for something like

and compare the older to the newer phone side by side. Good luck!

Re: connection to o2

kev49 — Sat, 22 Jun 2024 12:51:10 GMT

thanks for reply, does make sense it could be the reason