topic Re: Can't activate my Esim in Tech Support

Can't activate my Esim

Tayyab — Fri, 21 Jun 2024 07:56:09 GMT

Hi. I have recently purchased an esim and need to activate it I believe by signing into my o2 account. However, I can't now receive the security code via text as the physical sim has reverted back to the old number. Can you send the security code to my email address, tayyab_93**Personal info**, instead so I can activate my esim?

Re: Can't activate my Esim

MI5 — Fri, 21 Jun 2024 08:00:45 GMT

@Tayyab

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Can't activate my Esim

Enlli — Fri, 21 Jun 2024 08:01:01 GMT

This is not O2 but a member to member Community

Contact O2 by one of the methods in this guide