topic Re: Reactivating a Disconnected account in Tech Support

Reactivating a Disconnected account

Alexander_Smith — Tue, 18 Jun 2024 09:57:12 GMT

I tried transferring my number to a new provider, however I was unable to activate the sim due to not having access to the correct network type. My service has now been disconnected and I am stuck without any service at all. Is it possible to reconnect my service?

Re: Reactivating a Disconnected account

Cleoriff — Tue, 18 Jun 2024 10:01:05 GMT

@Alexander_Smith

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2

Re: Reactivating a Disconnected account

Alexander_Smith — Tue, 18 Jun 2024 10:04:47 GMT

Thanks for responding so soon. Do you know if there is way to contact them online without using socials? I don't have accounts for any of those and since my service has been cut off, I can't call the numbers. Another layer on this is that I'm currently abroad and won't be back in the UK for months.

Re: Reactivating a Disconnected account

Cleoriff — Tue, 18 Jun 2024 10:27:47 GMT

@Alexander_Smith

You can use Skype to call

The number to call when abroad is in this guide