topic Re: Ongoing Failed Number Migration in Tech Support

Ongoing Failed Number Migration

Jen230 — Sat, 08 Jun 2024 18:39:20 GMT

I recently (end of May) moved from a business account (at end of contract) to a personal one. I've been trying to get my number migrated over. I've been on the phone to do the process twice and neither time has worked. The last time o2 told me I'd receive a call if it didn't work and I never received a call. I messaged and got half a reply but the messages from them stopped.

It's getting really frustrating and I just wondered if anyone can help/ advise?

Re: Ongoing Failed Number Migration

MI5 — Sat, 08 Jun 2024 19:33:25 GMT

@Jen230

You need to persevere with O2 unfortunately.

All ways here

Re: Ongoing Failed Number Migration

Jen230 — Sat, 15 Jun 2024 20:45:24 GMT

Thanks @MI5. Despite perseverance (futher phone calls and emails) I still haven't gotten anywhere. @Dave-O2 I've seen you have been able to help people out before - could you offer any help at all?

Re: Ongoing Failed Number Migration

Oxonian — Sun, 16 Jun 2024 10:13:31 GMT

@Jen230 wrote:
Thanks @MI5. Despite perseverance (futher phone calls and emails) I still haven't gotten anywhere. @Dave-O2 I've seen you have been able to help people out before - could you offer any help at all?

@Jen230

I have just made a suggestion to you on the other thread on which you have posted :-

Solved: Number migration - NOT done, repeatedly! - Page 3 - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Number-migration-NOT-done-repeatedly/td-p/1695451/page/3

You are likely to find that @Dave-O2 will not be around until tomorrow (Monday). I suggest that you try the social media team in the meantime. 👍

Re: Ongoing Failed Number Migration

QP999 — Sun, 16 Jun 2024 12:38:28 GMT

I have a similar problem (still ongoing) and it benefited me to go to a store where you can speak to someone face to face. This has meant that an o2 employee has seen the issue and documented and updated tickets for me . If you can't get to a store then keep calling them, and remind them of the time you have been affected by service.

Re: Ongoing Failed Number Migration

Oxonian — Sun, 16 Jun 2024 16:15:34 GMT

@QP999

If that suggestion is aimed at @Jen230, you need to tag her thus. 👍

I must say that the problem under consideration does not strike me as one that an O2 retail store would typically be able to help with. Of course, there is an element of luck in this, both with which store you venture into and which member of staff you engage with. 🤞

Re: Ongoing Failed Number Migration

Jen230 — Sun, 16 Jun 2024 19:24:37 GMT

Hi @QP999 unfortunately I already tried going to store and they were unable to help.

Re: Ongoing Failed Number Migration

Jen230 — Sun, 16 Jun 2024 19:31:00 GMT

Hi @Oxonian thank you so much for the suggestions. Unfortunately I've already gone through the process of migration several times via the business service team which have all failed (I've moved business to consumer contract.) I also tried the social media team via Facebook and they were unable to help because I am migrating from business contract 😞 I just keep going round in circles. All my medical records / services have my old number and multi factor authentication for passwords is my old number and it's making everything really difficult. I really hope it can get sorted. I don't really know what else to do now other than retry the business line for the 4th or 5th time or hope that @Dave-O2 has any suggestions when he's back in work 🤞

Re: Ongoing Failed Number Migration

Dave-O2 — Mon, 17 Jun 2024 14:48:03 GMT

Hey @Jen230

Can you please drop me a PM with some further details and I'll see what I can do 👍

Re: Ongoing Failed Number Migration

Jen230 — Mon, 17 Jun 2024 15:10:06 GMT

I've messaged you @Dave-O2

Thank you

Re: Ongoing Failed Number Migration

Jen230 — Wed, 24 Jul 2024 12:12:09 GMT

This was sorted by @Dave-O2 ! Thank you SO much for your help.

Re: Ongoing Failed Number Migration

jalexjason — Wed, 24 Jul 2024 21:23:18 GMT

after reading all this about 02 im now tempted NOT to use , them and migrate my old number in, I think I will try someone else. This forum has convinced me, o2 dont give a S... to resolve this issue. BYE o2...

Re: Ongoing Failed Number Migration

Mrdaviemac — Thu, 25 Jul 2024 17:16:41 GMT

I am in exactly the same boat! Countless calls, hours listening to the worst on hold music ever! 5 attempts to migrate my number from o2 payg to o2 pay monthly and still no result! No wonder I am going grey!

Re: Ongoing Failed Number Migration

Oxonian — Thu, 25 Jul 2024 19:18:33 GMT

@jalexjason

I think that @MI5 has given you guidance on migration and porting into O2 on this thread :-

where is the menu to transfer in my old number? - O2 Community

https://community.o2.co.uk/t5/Tech-Support/where-is-the-menu-to-transfer-in-my-old-number/m-p/1735861#M50926