topic Re: eSIM port not working in Tech Support

eSIM port not working

Spaced — Sat, 15 Jun 2024 09:15:22 GMT

I just left Sky to join O2. I got an eSIM

My number was supposed to port by 6pm yesterday but it hasn't, I now have no service with Sky or O2, so I can't even call them. I've messaged on X but had no reply. I've restarted my phone several times.

any ideas?

Re: eSIM port not working

Cleoriff — Sat, 15 Jun 2024 09:23:46 GMT

@Spaced

We are told that ports don't happen over the weekend, so I doubt you will get any service until Monday at the earliest. You can nudge them again on X/twitter but I'm sure they will tell you the same thing.

This is a customer to customer forum so we have no access to your account.

Re: eSIM port not working

Spaced — Sat, 15 Jun 2024 09:27:00 GMT

Thanks for the quick reply! I got an email saying it would happen by 6pm yesterday, so shouldn't have even been over the weekend.
so it's just a waiting game? Not great first impact from a customer service pov mind!

Re: eSIM port not working

MI5 — Sat, 15 Jun 2024 09:34:08 GMT

@Spaced

The process has already started so you could still get service back on today.

Just keep rebooting and if you have a physical sim in the phone too, remove it first.

Re: eSIM port not working

Cleoriff — Sat, 15 Jun 2024 09:45:43 GMT

@Spaced wrote:
Thanks for the quick reply! I got an email saying it would happen by 6pm yesterday, so shouldn't have even been over the weekend.
so it's just a waiting game? Not great first impact from a customer service pov mind!

I agree @Spaced. Qute a few issues with ports since O2 merged with VM.

The forum has a fair few posts about it. Best of luck anyway. 👍

Re: eSIM port not working

Spaced — Sat, 15 Jun 2024 10:01:07 GMT

Thank you!