topic Re: Swapping phones in Tech Support

Swapping phones

Stargazer31 — Thu, 13 Jun 2024 19:26:11 GMT

Hi.

Now that I have a replacement phone I am not sure what the next step is?.

Should I be expecting a replacement SIM for my new phone, or do I just swap my existing SIM from the old (VM) to the new (O2) phone.

MI5 — Thu, 13 Jun 2024 19:50:09 GMT

You can use your old sim but if you still have a Virgin sim, you should get it changed to an O2 one at some point.

Pop in to your local O2 store with photo ID for a free swap.

Stargazer31 — Thu, 13 Jun 2024 19:51:43 GMT

Hi. MI5. Thanks.😀

MI5 — Thu, 13 Jun 2024 21:06:57 GMT