topic Re: OTP Not working on O2 (HOW TO RESOLVE IT) in Tech Support

OTP Not working on O2 (HOW TO RESOLVE IT)

Satkid — Mon, 18 Sep 2023 07:55:30 GMT

Hi all, after a thousand calls to o2/complaints and literally getting NOWHERE, I believe I have found the resolution. I have had limited success with this working it worked twice 3 Sundays ago but never after this.

On iphone (sorry dont know on android but should be v similar)

Go to Mobile Data:

Tick a different Network Provider than o2.
Voda/EE etc. let it attempt to switch to the provider. I did this for Voda/ee

Obviously there will be no signal on these providers

Switch back to Auto

Try any of your apps that need an OTP and voila

If this doesnt work then contact bank or whoever is the OTP, get this reset at their end. If you have any blocks on numbers check they arent in there.

So far its worked every time for me post this and although there is no reason i'll take the win!

Re: OTP Not working on O2 (HOW TO RESOLVE IT)

MI5 — Mon, 18 Sep 2023 08:56:50 GMT

@Satkid

Process covered in our community guide here

Re: OTP Not working on O2 (HOW TO RESOLVE IT)

Satkid — Mon, 18 Sep 2023 10:32:55 GMT

can you then add the OTP specifically in this guide please as I have spent literally hours fixing this and its not a standard text message issue as I can receive all incl. o2 text messages - specifically not OTP

Re: OTP Not working on O2 (HOW TO RESOLVE IT)

MI5 — Mon, 18 Sep 2023 10:54:33 GMT

@Dave-O2

Can you add specific mention of OTP to the above guide please.

Re: OTP Not working on O2 (HOW TO RESOLVE IT)

Dave-O2 — Mon, 18 Sep 2023 11:22:06 GMT

Good find @Satkid

@MI5 I've now added a paragraph under the manual network selection section of the guide referring to OTP codes.

Re: OTP Not working on O2 (HOW TO RESOLVE IT)

MI5 — Mon, 18 Sep 2023 11:36:37 GMT

Cheers @Dave-O2